Return Policy

Returns & Return Authorization

• A Return Authorization number (RA) is required for all returns. Please contact CATSCAN TOOL customer service before returning any product to obtain an RA number.
• Prepare an itemized list of all products being returned, including the part number, quantity, and reason for return.
• Clearly indicate whether each item is being returned as new/unopened, broken or defective, for warranty repair, or for out-of-warranty repair.
• Include your assigned RA number with the itemized list and return shipment.
• New merchandise and broken or defective merchandise should be packaged separately whenever possible.
• Software products that have been opened or have had their original packaging seal broken are not returnable.
• Eligible returns are subject to a 15% restocking fee. Returned merchandise must be in sellable condition and returned in its original box or packaging.
• Products that are shelf-worn, damaged, deteriorated, torn, or otherwise not in resalable condition may not qualify for return or credit.
• All eligible return items must be returned within 30 days of purchase.

Broken or Warranty Claim Returns

• CATSCAN TOOL will assist with broken or warranty-claim products in accordance with the applicable manufacturer's warranty terms and policies.
• CATSCAN TOOL is not responsible for products submitted as warranty claims that are denied by the manufacturer because of misuse, abuse, accidental damage, unauthorized modification, or other conditions excluded by the manufacturer's warranty.
• Credit for a broken or warranty-claim item can only be issued when the manufacturer determines that the product qualifies as a valid claim.

Warranty Repairs

CATSCAN TOOL will assist customers with warranty repairs for eligible products purchased from CATSCAN TOOL.

• When appropriate, CATSCAN TOOL may direct or send eligible products to an authorized manufacturer or warranty repair center.
• If the manufacturer determines that the product is covered under warranty, the product will be repaired according to the manufacturer's warranty terms.
• If warranty coverage is denied and the customer requests that the product be returned, the customer may be responsible for applicable diagnostic or estimate fees and return shipping costs.
• Products evaluated or disassembled by a repair facility may be returned in a disassembled condition when warranty coverage is denied.

Freight Shipment Damage & Loss

Freight shipments may occasionally be damaged during transportation. To protect your shipment and preserve the ability to file a freight claim, all freight deliveries should be carefully inspected before the delivery receipt is signed.

• Inspect the shipment for both visible and concealed damage before accepting delivery.
• This applies whether the shipment is received by the purchaser, employee, colleague, family member, customer, or another authorized recipient.
• Any visible damage, missing items, or suspected concealed damage should be clearly documented on the carrier's delivery receipt before signing.
• Severely damaged shipments should be refused when appropriate.
• If the recipient has authorized an LTL carrier to deliver a shipment with No Signature Required, that authorization may limit or eliminate the ability to hold CATSCAN TOOL or the freight carrier responsible for damage or loss discovered after delivery.