Questions About CATSCAN Diagnostic Solutions?
Quick answers about CATSCAN diagnostic scanners, equipment compatibility, applications, adapters, software, support, and more.
Jump directly to answers about the F7SN scanner, equipment compatibility, diagnostic adapters, resources, and ownership.
CATSCAN & FCAR F7SN
What is the CATSCAN diagnostic scanner?
CATSCAN is a professional multi-application diagnostic solution built around the FCAR F7SN diagnostic platform for technicians servicing heavy equipment, machinery, material handling equipment, and heavy-duty vehicles.
What types of equipment can CATSCAN diagnose?
CATSCAN is designed for supported equipment across four primary applications: agricultural equipment, construction and off-highway equipment, material handling equipment, and heavy-duty trucks.
What comes with the CATSCAN Plus Diagnostic Tool?
The supplied kit includes the main tablet, VCI box, DB15-to-OBD16 main cable, 6-pin diesel adapter, 9-pin diesel adapter, AC adapter and charger, battery power clip, and hardshell case.
The package also includes two years of software updates and a one-year manufacturer hardware warranty.
Does CATSCAN require an internet connection?
The FCAR F7SN uses preloaded diagnostic software, allowing diagnostic work to be performed without requiring a continuous internet connection.
Internet access may still be required for software-related services such as downloading available updates.
Does the CATSCAN diagnostic software license expire?
The diagnostic software license does not expire based on the supplied FCAR F7SN product information.
Two years of software updates are included. Continued database updates after the included update period may be available separately.
Equipment Applications
What are the four main CATSCAN diagnostic applications?
CATSCAN focuses on four primary equipment categories: Agricultural Equipment, Construction & Off-Highway Equipment, Material Handling Equipment, and Heavy-Duty Trucks.
Does CATSCAN work with agricultural equipment?
CATSCAN provides diagnostic coverage for supported tractors, agricultural machinery, and equipment across multiple manufacturers. Available coverage and functions vary by machine, model, year, controller, and system.
Can CATSCAN diagnose construction and off-highway equipment?
Yes. CATSCAN is designed for supported construction and off-highway machinery across multiple equipment manufacturers and machine types.
Does CATSCAN work with forklifts and material handling equipment?
CATSCAN supports diagnostic applications for forklifts and other material handling equipment used in warehouses, distribution centers, manufacturing, and industrial operations.
Can CATSCAN diagnose heavy-duty trucks?
CATSCAN supports diagnostic applications for heavy-duty trucks and commercial vehicle systems, with available functions depending on the vehicle, manufacturer, controller, and system.
Compatibility & Diagnostics
Does CATSCAN work with every piece of equipment?
No diagnostic platform provides universal coverage for every machine and every function. CATSCAN coverage can vary by manufacturer, model, year, controller, system, connection, and diagnostic function.
Use the appropriate CATSCAN application page to explore equipment and manufacturer coverage for the machines you service.
How do I check CATSCAN compatibility with my equipment?
Start with the equipment manufacturer, model, model year, and diagnostic connection. Those details help determine available coverage, diagnostic functions, and the adapter or cable required.
Does CATSCAN support multiple equipment manufacturers?
Yes. The FCAR F7SN platform is designed for multi-brand diagnostics across supported equipment manufacturers rather than limiting technicians to a single equipment brand.
Manufacturer and equipment coverage varies by application.
What diagnostic functions can the F7SN perform?
Depending on the supported equipment and system, available functions may include fault-code diagnostics, live data, active or bidirectional testing, system-level diagnostics, calibrations, resets, adaptations, and supported service procedures.
Specific functions vary by equipment application.
Can CATSCAN read and clear diagnostic fault codes?
Fault-code diagnostics are a core capability of the F7SN on supported systems. Available code-reading, code-clearing, and related diagnostic functions depend on the equipment and controller being accessed.
Can the F7SN display live equipment data?
Supported equipment may provide access to live operating data, system information, and available parameters through the F7SN. The exact data available varies by manufacturer and machine.
Diagnostic Adapters & Cables
Do I need different adapters for different machines?
Some equipment requires a manufacturer or equipment-specific diagnostic connection. The adapter needed depends on the machine, diagnostic port, and system being serviced.
Which diagnostic adapters are included with the F7SN?
The supplied kit information includes the DB15-to-OBD16 main diagnostic cable, 6-pin diesel adapter, and 9-pin diesel adapter.
Additional equipment-specific adapters may be required for other applications.
How do I know which CATSCAN adapter I need?
Start with the manufacturer, equipment model, year, and diagnostic connector. Select additional adapters around the equipment your operation actually services rather than purchasing every available connector.
Can I purchase F7SN adapters separately?
Yes. Additional CATSCAN diagnostic adapters and cables can be purchased separately, allowing technicians to expand their diagnostic setup as new equipment applications are added.
Learning & CATSCAN Resources
Where can I find F7SN specifications and downloads?
CATSCAN provides product specifications and downloadable information within the F7SN section of the website.
Where can I watch CATSCAN diagnostic videos?
CATSCAN video resources provide another way to explore the scanner, equipment applications, product features, diagnostic capabilities, and how-to information.
Where can I learn more about CATSCAN diagnostic applications?
The CATSCAN Applications section organizes diagnostic information around the four primary industries CATSCAN serves, making it easier to move from your equipment type to relevant manufacturers, capabilities, adapters, and scanner information.
Where can I learn how to use CATSCAN?
CATSCAN educational resources are being developed to bring together tutorials, product information, diagnostic guidance, adapter information, software updates, videos, and how-to content in one learning environment.
In the meantime, use the CATSCAN application pages, product information, specifications, and video resources throughout the site.
Buying & Ownership
Where can I buy the CATSCAN F7SN diagnostic scanner?
The FCAR F7SN CATSCAN diagnostic scanner can be viewed and purchased directly through the CATSCAN website.
Where can I access my CATSCAN account?
Existing customers can use the CATSCAN My Account area to access available account and order information.
What is the CATSCAN return policy?
Review the CATSCAN Return Policy for current information regarding returns and applicable purchase conditions.
Where can I read the CATSCAN Privacy Policy?
CATSCAN provides a dedicated Privacy Policy explaining information and privacy practices associated with use of the website.
Where should I start if I am new to CATSCAN?
Start with the type of equipment you service. Explore the appropriate application, review equipment and manufacturer coverage, learn about the F7SN scanner, and then identify any additional diagnostic adapters your operation needs.
Explore CATSCAN by application to find equipment coverage, diagnostic capabilities, compatible adapters, and the F7SN solution for your operation.